Cancellation / No Show Policy:
We understand that there are occasions when a client must cancel/miss an appointment due to unforeseen circumstances or a scheduling conflict beyond his or her control. Please understand when we schedule appointments, we set aside time and professional resources to meet the individual needs of our clients. When a client fails to show up for an appointment, or cancel your appointment without giving enough notice, our valuable time and resources are idle. More importantly, a client service opportunity is missed.
- We understand that there are occasions when a client must cancel/miss an appointment due to unforeseen circumstances or a scheduling conflict beyond his or her control. Please understand when we schedule appointments, we set aside time and professional resources to meet the individual needs of our clients. When a client fails to show up for an appointment, or cancel your appointment without giving enough notice, our valuable time and resources are idle. More importantly, a client service opportunity is missed.
- Cancellations (including rescheduling) made at least 24 business hours prior to your appointment will receive no charges.
- Missed appointments & cancellations (including rescheduling) made without the courtesy of 24-hour notice prior to the appointment time will be charged 50% of the full price of the booked service, to the credit card* which was held at the time of online booking. Policy applies to Groupon, Living Social, Gift Certificate, or Pre-Paid service. There are no exceptions to this rule.
- If you have a Groupon, Living Social, Gift Certificate, or Pre-Paid service, failure to show up for your appointment will result in forfeit your service nor certificate if no card on file.
- If your credit card on file was declined for any reason nor your no-show fee couldn’t been processed, the balance will remain pending on your account and will be paid upon your next visit.
- In an event you are not completely satisfied with your service, please contact us within 24 hours (48 hours for eyelash services) of your appointment so we can immediately assist you. After 24 hours, a new appointment will be required to make any corrections or adjustments.
- All products purchases are final. We do not provide refunds for rendered services but will gladly consider other ways to make up for any shortcomings.
- Services are NON-REFUNDABLE. In an event you are not completely satisfied with your service, you may request a redo/edit of services originally booked and will have 48 hours grace period to do so. Any additions to such appointments will be charged accordingly. After 48 hours, a new appointment will be required to make any corrections or adjustments at an additional charge.
- Due to limited space, safety hazards, and liability reasons beyond our control, children 10 and under are not allowed in the spa treatment rooms.
- Children must be accompanied by an adult that can watch them for the entirety of their service.
- No children under the age of 18 will be able to receive any service without the express written consent of their parent or guardian. Spa Bar does not provide services to minors twelve and under. The parent or guardian of minors above the age of twelve must grant permission by signing an authorization consent form that shall be kept in the minor’s file.
- For children 15 and under (or where required by state law), a parent or guardian MUST remain in the treatment room and for all minor children the parent must remain on premises during services.
Please notify our Spa Consultant before reserving your treatments if you are pregnant, have high blood pressure, special physical concerns, or diabetes.
Appointment Confirmation:
As a courtesy, we will send out an email nor text message to confirm your service appointments two business day prior to your appointment date for your convenience. Please ensure that we have your current email address and cellphone number on file.
We recommend that you arrive at least 10 minutes prior to your scheduled appointment. This will allow ample time to fill our a client profile necessary to tailor our treatments to your personal needs.
Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other clients. We regret that late arrivals will not receive extension of scheduled appointments. Depending on your service, if you are more than 5 minutes late, we reserve the right to cancel your appointment and it will be considered cancelled nor no show. Cancellation Fee will apply.
We ask that all new and current clients supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the fees describe on our cancellation policy will be applied to your card or alternatively billed out to you.
The Spa accepts cash, checks, MasterCard, Visa and Discover, or gift certificates as payment. Gratuity is not included in any of the services or packages. The customary gratuity for a salon or spa service is 15-20 % (based on full price) at your discretion and may be left by means of credit card or cash.