We understand that there are occasions when a client must cancel/miss an appointment due to unforeseen circumstances or a scheduling conflict beyond his or her control. Please understand when we schedule appointments, we set aside time and professional resources to meet the individual needs of our clients. When a client fails to show up for an appointment, or cancel your appointment without giving enough notice, our valuable time and resources are idle. More importantly, a client service opportunity is missed.
- Cancellations (including rescheduling) made at least 24 business hours prior to your appointment will receive no charges.
- Missed appointments & cancellations (including rescheduling) made without the courtesy of 24-hour notice prior to the appointment time will be charged 50% of the cost of the booked service, to the credit card* which was held at the time of online booking. There are no exceptions to this rule.
- If you have a Groupon, Living Social, Gift Certificate, or Pre-Paid service, failure to show up for your appointment will result in forfeit your service nor certificate.
*If your credit card on file was declined for any reason nor your no-show fee couldn’t been processed, the balance will remain pending on your account and will be paid upon your next visit.
If you have any concerns with the service you received, please contact us within 48 hours of your appointment so we can immediately assist you. After 48 hours, a new appointment will be required to make any corrections or adjustments.
If your last full set or refill was performed at another salon, we reserve the right to decline the service if the work is not up to the same standards as ours. It is up to the discretion of our lash artists to determine the correct duration of your refill service.
We do not offer refunds to any of our services or products. If you have any concerns with the service you received, please see our Service Concerns policy.
Requesting a specific esthetician is one of the highest compliments that you can give. However, in case of a last minute emergency, we reserve the right to replace your esthetician with one of our other amazing staff members.
- We recommend that you arrive at least 10 minutes prior to your scheduled appointment. This will allow ample time to fill our a client profile necessary to tailor our treatments to your personal needs.
Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other clients. We regret that late arrivals will not receive extension of scheduled appointments. Depending on your service, if you are more than 5 minutes late, we reserve the right to cancel your appointment and it will be considered cancelled nor no show. Cancellation Fee will apply.
Due to limited space, safety hazards, and liability reasons beyond our control, children 10 and under are not allowed in the treatment rooms or near the service areas. Children must be accompanied by an adult that can watch them for the entirety of your service. Thank you for your understanding.
We ask that all new and current clients supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the fees describe on our cancellation policy will be applied to your card or alternatively billed out to you.
Please notify our Spa Consultant before reserving your treatments if you are pregnant, have high blood pressure, special physical concerns, or diabetes.
As a courtesy, we will send out an email nor text message to confirm your service appointments two business day prior to your appointment date for your convenience. Please ensure that we have your current email address and cellphone number on file.
The Spa accepts cash, checks, MasterCard, Visa and Discover, or gift certificates as payment. Gratuity is not included in any of the services or packages. The customary gratuity for a salon or spa service is 15-20 % (based on full price) at your discretion and may be left by means of credit card or cash.
By clicking BOOK NOW, you agree to our Cancellation Policy and that you have read our Spa Policies & Rules.